Recipient Rights Manager/Customer Service Coordinator

Does advocating for the rights of others drive you? Are you a skilled communicator with a keen eye for detail, a knack for problem-solving, and believe in delivering top-notch customer service? If so, Copper Country Mental Health Services is hiring a Recipient Rights Manager/Customer Service Coordinator in Houghton, Michigan which may be a perfect fit for you.

As the Recipient Rights Manager/Customer Service Coordinator, you’ll play a pivotal role in managing the operations of our Recipient Rights/Customer Service Department. Your primary mission? To enhance the relationship between our agency and the individuals we serve by providing exceptional customer service, safeguarding their rights, and ensuring their voices are heard.

WHAT YOU WILL DO.

• Provide excellent customer service to individuals receiving services, fostering trust and rapport.
• Safeguard the rights of individuals served, investigating any allegations of rights violations with diligence and sensitivity.
• Conduct training sessions for staff, individuals served, and other stakeholders on recipient rights, empowering them with knowledge and understanding.
• Perform site monitoring to ensure compliance and quality of care.
• Offer consultation and technical assistance to staff, promoting best practices in recipient rights.
• Serve, participate, and contribute to various committees within the Agency and the U.P. region.
• Act as the Agency’s Privacy Officer, upholding confidentiality standards with integrity.
• Some travel will be required to fulfill job duties effectively.
• Report to the Executive Director.

WHAT WE OFFER.

• $57,400 – $69,056 annual starting pay based on education and experience.
• PLUS $5,000 sign-on bonus.
• Medical, dental, vision, disability, and life insurance; paid time off.
• Retirement and deferred compensation plans.
• Full-time Monday – Friday position generally working 8am – 5pm.

WHAT WE ARE LOOKING FOR.

• Bachelor’s degree from a relevant field of study (psychology, social work, counseling, human services, etc.), or an equivalent combination of education and experience allowing you to be successful in this position is required.
• Ability to work independently, demonstrating initiative and accountability.
• Exceptional interpersonal and communication skills, with the ability to connect with diverse individuals and resolve conflicts effectively.
• Detail-oriented and analytical mindset, capable of handling complex situations effectively.
• Organizational skills to manage multiple responsibilities and deadlines efficiently.
• A valid driver’s license is required as this position may have occasional travel in the local area.
• Ability to successfully pass a background screening.

SOUND LIKE YOU? Take the next step and apply online at the link below.

Copper County Community Mental Health is an equal opportunity employer.

Are you passionate about advocating for the rights and well-being of others? Do you have a knack for problem-solving and excellent communication skills? If so, Copper Country Mental Health Services is hiring a full-time Recipient Rights Advisor in Houghton, Michigan which may be a perfect fit for you.

As a Recipient Rights Advisor, you will be part of a dynamic team dedicated to promoting and protecting the rights of our clients. Under the guidance of the Recipient Rights Officer, you’ll play a key role in facilitating the activities and operations of our Recipient Rights Office and Customer Services Department.

WHAT YOU WILL DO.

• Assist in handling satisfaction measurement, grievance, and appeal issues.
• Serve as a liaison to various committees/programs.
• Some travel may be required to fulfill job duties effectively.

WHAT WE OFFER.

• $45,677 – $59,928 annual starting pay based on education and experience.
• Medical, dental, vision, disability, and life insurance.
• Retirement and deferred compensation plans.
• Paid time off.
• Full-time Monday – Friday position generally working 8am – 5pm.

WHAT WE ARE LOOKING FOR.

• Bachelor’s degree from a relevant field of study (psychology, social work, counseling, human services, etc.) is preferred.
• 2 years of relevant experience is preferred; however, we also consider a combination of education and experience from which comparable qualifications can be drawn.
• Excellent writing, organization, and communication skills required.
• Proficiency in Excel required.
• Completion of Recipient Rights Basic Skills Course I & II is required if hired for this position.
• A valid driver’s license is required as this position may have occasional travel in the local area.
• Ability to successfully pass a background screening.

SOUND LIKE YOU? Take the next step and apply online at the link below.

Copper County Community Mental Health is an equal opportunity employer.

Do you have a passion for helping individuals with Autism Spectrum Disorder (ASD) reach their full potential? Are you a compassionate and dedicated professional looking for a rewarding career opportunity? If so, Copper Country Mental Health Services is hiring a full-time Supports Coordinator in their Autism Program in Houghton, Michigan. Entry level and advanced levels of experience encouraged to apply.

WHAT YOU WILL DO.

As a Supports Coordinator in our Autism Program, you’ll be at the forefront of providing essential services to children and young adults with ASD. Your responsibilities will include:

• Conduct comprehensive assessments to understand each individual’s unique needs and strengths.
• Collaborate with clients and their families to develop individualized service plans using a person-centered approach.
• Monitor and evaluate client progress to ensure that services are effective and tailored to meet their evolving needs.
• Implement behavior treatment plans with compassion and sensitivity to support positive outcomes.
• Maintain accurate and confidential records.

WHAT WE OFFER.

• $42,244 – $59,928 annual starting pay based on education, licensure, and experience.
• Medical, dental, vision, disability, and life insurance.
• Retirement and deferred compensation plans.
• Paid time off.
• Full-time Monday – Friday position generally working 8am – 5pm.

WHAT WE ARE LOOKING FOR.

• Bachelor’s degree in Social Work or a related field preferred. Licensure in Social Work is desired, but not required.
• Alternatively, candidates with other Human Service degrees or a high school diploma will be considered.
• At least 1 year of experience working with children and young adults with Autism Spectrum Disorder preferred.
• Strong communication, organizational, and problem-solving skills.
• A valid driver’s license is required as this position is based in Houghton County, but will travel to other counties.
• Ability to successfully pass a background screening.

SOUND LIKE YOU? Take the next step and apply online at the link below.

Copper County Community Mental Health is an equal opportunity employer.

Copper County Community Mental Health Services seeks a full-time Secretary to join their team in Houghton, Michigan.

WHAT YOU WILL DO.

• Provide telephone and office receptionist duties.
• Welcome and assist visitors.
• Perform general office tasks such as typing, copying, filing, and delivering items.
• Enter data into an electronic medical records system.

WHAT WE OFFER.

• $14.59 – $20.54 per hour based on knowledge and experience.
• Medical, dental, vision, disability, and life insurance.
• Retirement and deferred compensation plans.
• Paid time off.
• Full-time Monday – Friday position generally working 8am – 5pm.

WHAT WE ARE LOOKING FOR.

• 18 years of age or older with a high school diploma or GED required.
• Minimum of 6 months’ professional office experience required.
• Experience working with electronic medical records preferred.
• Strong computer skills including Microsoft Word, Excel, and Outlook email/calendar is required.
• A pleasant personality that is helpful and able to communicate with a variety of people by phone, email, and in-person.
• Ability to handle multiple tasks simultaneously, remain organized, and meet deadlines.

SOUND LIKE YOU? Take the next step and apply online at the link below.

Copper County Community Mental Health is an equal opportunity employer.

Copper County Community Mental Health Services seeks a full-time Human Resources Specialist to join their team in Houghton, Michigan.

WHAT YOU WILL DO.

• Collect, review, and correct time sheets.
• Data entry for payroll processing for 300+ employees.
• Maintain human resource files.
• Enroll/monitor staff with health, disability, and life insurance companies.
• Monitor unemployment insurance claims.

WHAT WE OFFER.

• $42,243 – $55,986 annual starting salary based on knowledge and experience.
• Medical, dental, vision, disability, and life insurance.
• Retirement and deferred compensation plans.
• Paid time off.
• Full-time Monday – Friday position generally working 8am – 5pm.

WHAT WE ARE LOOKING FOR.

• Associate’s degree, or an equivalent combination of education and experience allowing you to be successful in this position is required.
• Knowledge of human resources and payroll related rules/regulations required.
• Ability to maintain and promote a professional appearance and positive attitude in the work environment.
• Exceptional customer service skills with a demeanor that ensures trust, competence, and confidentiality amongst team members.
• Ability to organize, prioritize, and work under time constraints to ensure deadlines are met.
• Strong communication (written & spoken) skills required.
• Strong computer skills with ability to use general office software is required; payroll software experience highly preferred.

SOUND LIKE YOU? Take the next step and apply online at the link below.

Copper County Community Mental Health is an equal opportunity employer.